Service Delivery and Exchange Policy

Service Delivery

All digital services, such as cloud server access, software licenses, and other subscriptions – are delivered electronically via email or client account access or as per the client’s request & medium.

Upon successful payment, clients will receive instructions on how to access or activate the purchased service.

Delivery timelines vary depending on the type of service purchased and are specified during the checkout process.

Exchange Policy

Lease Packet does not offer traditional exchanges, as our products are digital services.

If a client encounters issues with the service provided (e.g., incorrect software license or server configuration), they must contact our support team within the given timeline of service activation to request a resolution or adjustment.

Adjustments or modifications to purchased services will be handled on a case-by-case basis.

Dispute Resolution

In the event of any disputes regarding service delivery, refunds, or adjustments – clients are encouraged to contact our support team first to resolve the issue amicably.

If a resolution cannot be reached through standard support channels, the matter may be escalated to senior management for further review.

Refund Policy

Refer to the Refund Policy page.

Non-Refundable Services

Refer to the Refund Policy page.

For More Information:

Contact Our Support.
Go to Privacy Policy.
Go to Terms of Service.